Catalog Number : aglb1929
Title : Renewing the Quality Commitment
Speaker : Lou Benson

Webplay Recording Date : 4-14-2015
Webplay Price : $ 125 for two weeks viewing

Webinar Description: 

What happened to the emphasis on quality improvement? With all that's going on in healthcare why should you be concerned about quality improvement now? The answer is simple: You have no choice. Quality and performance improvement are essential for success and survival.

You and your organization continue to face a competitive market with increased government oversight plus reduced funding. Performance improvement (PI) is an effective approach to management at every level. The objective of PI is simple: improve quality continuously by providing better services and managing cost. PI is not passé.

Implementing quality and performance improvement is a journey that never ends. This webinar is a practical, plain English approach to renew quality that managers and supervisors can understand and use. The strategy presented here has a proven track record of success and you can make it work for you.

Webinar Objectives:

• Understand your role in quality implementation and performance improvement
• Define key concepts and renew quality consciousness
• Implement specific PI techniques

A few of the topics that will be covered:

• Considering the Issue of Quality
  • Set realistic expectations for PI and quality
  • Review your vision, mission and success factors
• Process Assessment
  • Evaluate people and resources
  • Identify appropriate measures
  • Establish external and internal benchmarks
• Action Plans
  • Check you quality action plan
  • Track progress
  • Evaluate and improve on result
•  Easy to use PI Techniques and Tools
  • Process assessment with simple flow charts
  • Fishbone and cause effect analysis

Target Audience: 

Session is recommended for senior managers, managers, supervisors and staff dealing with service excellence and patient relations.

Contact Hours:

All participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1.5 Hour Attendance Certificate for each program. Completion of offering required prior to awarding certificate.

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.